The AI Receptionist's personality lives in Settings → Voice. Greeting, voice, name, tone, and business-fact context all come from one page — changes apply to the next call.
What's editable
| Setting | What it controls | Notes |
|---|---|---|
| Agent name | What the receptionist calls herself on the call | Defaults to your org name + "Receptionist." Most shops give her a real first name. |
| Business name override | The business name the AI uses with callers | Useful when your legal entity differs from your customer-facing brand. |
| Greeting | The opening line the AI says to unknown callers | Free text. See best-practice examples below. |
| Voice | The voice the AI uses | Pick from 9 options; preview each on the page. |
| Tone preset | The agent's overall conversational style | Three options — see table below. |
The three tone presets
| Tone | When it fits |
|---|---|
| Friendly helper | Warm and conversational. Residential service. Default for most shops. |
| Professional receptionist | Polished and formal. Commercial customers, property managers. |
| Quick efficient | Straight-to-the-point, minimal small talk. High-volume shops. |
Important
Changes are rate-limited to 10 per month. Every change effectively rewrites the AI's instructions and can shift behavior. Make changes deliberately — don't A/B test by switching daily.
What's NOT editable today
- The full prompt text. The AI's instructions are generated from your settings + chosen tone preset; there's no raw-prompt edit field.
- A spoken preview of the greeting. You can pick the voice and tone, but the only way to hear the result is to make a test call.
- Per-time-of-day greetings. The greeting is the same morning, noon, and night.
Best-practice greetings
| Pattern | Example |
|---|---|
| Concrete, short, named | "Thanks for calling Acme Heating — this is Jessica. How can we help?" |
| Use the agent's name even if invented | Callers prefer "Jessica" to "the receptionist." |
| Don't try to do routing in the greeting | The AI is conversational, not menu-driven. Skip "For service press 1." |
| Avoid corporate disclaimers | "Your call may be recorded for quality and training purposes" lands as cold. Disclosure already happens through the call setup; you don't need to repeat it. |