Every AI Receptionist call is recorded, transcribed, and analyzed. Review them from the call detail page.
Where transcripts live
| Route | When |
|---|---|
/voice/[id] | AI-answered calls (the AI handled the conversation). |
/calls/[id] | Human-answered calls (the office picked up). |
Both render the conversation as a chat-bubble thread with timestamps.
What's on the transcript page
| Element | What it shows |
|---|---|
| Chat thread | Full word-for-word conversation, AI and caller alternating. |
| Word-level timing | Each segment links to its precise position in the recording. |
| AI summary | A paragraph the post-call analysis generated, capturing what the caller wanted. |
| Sentiment | Caller's mood (positive, neutral, frustrated) based on speech patterns. |
| Intent | Classified intent (service_request, estimate_question, invoice_question, spam, etc.). |
| Recording player | Listen alongside the transcript. Tap any line to jump to that moment. |
What you can do from the transcript
| Action | Effect |
|---|---|
| Convert the call to a job | Pulls caller details + intent into a new job draft. |
| Reply with an SMS | If the caller's number is on file, send a follow-up text directly. |
| Mark as spam | If the AI's filtering missed one. |
| Add a note | Attached to the customer record and shows on future calls from the same number. |
What's NOT supported today
- Keyword search across all transcripts — you can search by customer name and date, but not by phrases inside transcripts.
- Export to PDF or email — copy/paste from the page for now.
- Audio download — recordings stream from the page with a time-limited signed URL (15 minutes); they aren't downloadable as standalone files.
Note
Recordings and transcripts are stored encrypted. Access is logged — you can see who in your team viewed which call when, under the audit log on the call detail page.