The AI Receptionist answers your phone when your team can't: after hours, at lunch, when everyone's already on a call. It talks to the caller like a person, captures the job details, screens out spam, and leaves everything in Conversations for your team to book with one click.
What it does on a call
| It… | What that means for you |
|---|---|
| Answers 24/7 | Every call it takes is recorded, transcribed and summarised. |
| Captures service requests | Name, service address, what's wrong, equipment, how urgent, a preferred time slot and a callback number. |
| Recognises your customers | Callers already in Contacts are matched to their record, and it can talk through their upcoming visits, open estimates and unpaid invoices using your real figures. |
| Answers common questions | From the business facts you give it (pricing, brands, service area) and your business hours. |
| Flags emergencies | Gas smell, water leak, no heat with a baby at home: the call is marked Emergency and owners and admins get an urgent push notification. |
| Takes messages | Billing questions, reschedule requests, vendors, a message for a specific person: each becomes a to-do on the call. |
| Texts the caller | With Texting on, it can text a confirmation of their request, or a payment link when a customer wants to pay an invoice. |
| Screens spam | Robocalls and known spam numbers are dropped and don't count toward your calls. |
| Transfers to a person (optional) | Off by default. Turn it on to connect certain callers to your team. See Messages by default, transfers when you say so. |
The receptionist doesn't put jobs on your dispatch board by itself. It captures the request and a preferred time; your team confirms the appointment with Schedule job on the call. See Booking new jobs directly from a call.
What your team sees
Every call it takes lands in Conversations → AI:
| You get | Where |
|---|---|
| A one-line summary of what the caller wanted | Top of the call page |
| Emergency / Urgent and the caller's mood | Chips at the top |
| Captured details | Address, intent, equipment, requested slot, callback number |
| To-dos from this call | Messages and questions to follow up |
| Recording and transcript | The conversation, turn by turn |
The Needs review, Booked and Follow-up tiles show what still needs attention. See Reviewing AI call transcripts.
How calls reach it
| Your setup | How it works |
|---|---|
| You have Run a Call Voice | Choose when the receptionist answers: after hours, when nobody picks up, or first on every call. Set it in Call routing or in a call flow. |
| You keep another phone provider | The receptionist gets its own number. You set your current line to forward busy and unanswered calls to it. |
How it sounds
Pick from six voices, including a bilingual English/Spanish voice. Give it a name ("Nora", "Riley"), the business name it should say, a tone (Friendly, Professional, or Quick & efficient) and your own opening line. See Customizing the AI Receptionist.
What it costs
$99/month includes 100 answered calls a month and is free during your trial. What happens after 100 calls is your choice: stop at 100 (the receptionist stops taking calls until your next billing period) or allow extra calls at $0.75 each. Spam and blocked calls never count. See How the AI Receptionist is billed.
What it doesn't do
- Make outbound calls.
- Quote prices beyond the facts you've given it.
- Assign technicians or confirm appointment times on your board.
Get started
See Setting up the AI Receptionist.