The AI Receptionist answers every ring 24/7, talks to customers like a real human would, qualifies the job, and books it onto the dispatch board. By the time you're back at your desk, the job is already scheduled.
This is the thing the company is named after. It's not a forwarder, it's not a voicemail-to-text — it's a receptionist that knows your business.
What the AI Receptionist does
| Capability | What it means |
|---|---|
| Answers every inbound call | Even during business hours when the office is busy. |
| Asks the right questions | What's broken, what's the address, who's home, when works. |
| Checks your service area | Before promising a slot. |
| Looks up the customer | In the CRM and knows their history. |
| Books the job into dispatch | With the right time window and a customer-requested tech (or unassigned, if you prefer). |
| Sends a confirmation SMS | The moment it hangs up. |
| Drops the transcript and summary | Into your Phone inbox. |
| Takes a message + creates a follow-up task | If the call is out of scope or the caller asks for a human. |
The receptionist doesn't live-transfer. See What happens when no one's at the office.
When you'd want it
| Scenario | Why |
|---|---|
| After hours | Most shops lose $50K–$200K/year to missed calls past 5 p.m. The AI Receptionist closes that gap completely. |
| During the lunch rush | When dispatch is on the phone with three other people. |
| For overflow | Inbound spikes (after a storm, after an ad) without hiring or training. |
How it sounds
It speaks in a natural voice — English by default, Spanish on request. It uses your company's intro line, your hours, your service area, and your job-type vocabulary. It doesn't read like a robot.
You can pick the voice (male or female), name it, and write the greeting. Most shops change the greeting to: "Thanks for calling Acme Heating, this is Jessica — how can we help today?"
What you'll review
After every call, you get:
| Output | What it is |
|---|---|
| Transcript | Turn by turn. |
| One-paragraph summary | What they wanted, what was booked. |
| Mood score | Whether the customer sounded happy, frustrated, urgent. |
| Booked job link | Straight to the dispatch board. |
Pricing
Calls are metered. The $99/month plan includes 100 answered calls; past that, overage is $0.75 per call, flat. See How the AI Receptionist is billed for the full breakdown.
What's NOT supported today
- Outbound cold calls.
- Quoting price on the phone — pricing is too job-specific.
- Dispatching your techs — booking goes into the queue or your default assignee, and your dispatcher (human or Runny) picks from there.
Get started
See Setting up the AI Receptionist for a 15-minute setup walkthrough.