The customer record has a billing address that's separate from the service addresses on their Properties tab. Update either independently.

Why two addresses

AddressWhat it's for
Billing addressWhere invoices and statements go. One per customer.
Property addressWhere work actually happens. Many per customer; lives on the Properties tab.

Most residential customers have the same address for both. Commercial customers (property managers, multi-location businesses) often have one billing address and many service addresses.

Update the billing address

  1. Open the customer.
  2. Click the billing address in the profile header (or ⋯ → Edit in the side panel).
  3. Type the new address. USPS validation kicks in as you go.
  4. Save.

The change applies to future invoices only. Old invoices keep the billing address that was on them at the time — that's the right behavior for accounting; you never want a paid invoice's address to retroactively change.

Update a property address

If a service address changed (rare — usually you'd add a new property):

  1. Open the customer → Properties tab.
  2. Pick the property → Edit.
  3. Update the address.

Common scenarios

ScenarioWhat to do
Customer movedUpdate billing address. Also add the new home as a property and mark the old property as Inactive. Don't delete the old property — service history would orphan.
Property manager took over the customerUpdate billing address to the property manager's, keep the service address as-is.
Commercial customer opens a new locationAdd a new property; keep the existing billing address.

QuickBooks

The change syncs to QBO on the next sync event. The QBO customer's address is updated; old QBO invoices keep their original address (matching Run a Call behavior).