Frequently-asked questions about estimates. If yours isn't here, email admin@runacall.com.
Can I edit an estimate after sending it?
Yes, until it's approved. Send it again to refresh the customer's link with the latest pricing.
What if the customer approved by mistake?
The cleanest fix is to decline the estimate from the office (so the customer sees the decline reason in their email trail), then build a fresh estimate. Don't edit a signed estimate — the signed PDF is the contract.
Can I send the same estimate to two contacts on the same property?
Yes. On the estimate, add multiple recipients. Both get the same link and either can approve.
Why is my estimate PDF not showing my logo?
Logo upload is under Settings → Business → Brand. If you uploaded it but it's not appearing, the format may be unsupported — re-upload as PNG or SVG. See Uploading your company logo.
What happens if my estimate expires?
The customer can still approve it — they see a banner explaining the expiry. If you don't want a late approval to stand, decline it from the office and rebuild a fresh estimate at current pricing.
Can the customer see my internal notes?
No. Internal notes never appear on the customer-facing page or PDF. Only customer-facing notes are exposed.
Does the customer get an email or a text?
By default both — whichever the customer has on file. On the Send dialog you can drop either channel for a one-off send.
What happens to attached files when I duplicate an estimate?
Files don't copy. Internal notes don't copy. Line items and customer info do.