If Run a Call doesn't do something your shop needs, tell us. Feature requests go to the same team that answers support, straight from the app.
Send a feature request
- Click Support at the bottom of the left sidebar. (Technicians: Profile tab → Help & support.)
- Click New request.
- In What's going on?, describe what you'd like Run a Call to do.
- Attach a screenshot or photo if it helps explain it.
- Click Send request.
We reply by email, and the conversation stays on your Support page so you can add details later. See Getting help from Run a Call support.
What makes a request useful
The most helpful requests explain the job to be done, not just the button you'd add:
| Include | Example |
|---|---|
| What you're trying to get done | "My dispatcher needs to see which techs are certified for gas lines before booking." |
| How you handle it today | "We keep a printed list on the office wall." |
| How often it comes up | "Several times a day in heating season." |
| Who it affects | "Dispatchers and the owner." |
Tip
Before you send a request, search this help center. A lot of what shops ask for already exists — it may just live somewhere you haven't looked yet.
What happens next
Someone from Run a Call reads every request and will reply by email, often with a question or two. If what you need is already possible, we'll show you how.