Deleting a job removes it from the system entirely. The job no longer shows in reports, the customer's history, or the dispatch board.
Caution
Delete is permanent. Use Cancel instead in 99% of cases. Deletion is for jobs created in error that have no customer interaction yet.
How to delete
- Open the job.
- Click ⋯ → Delete job.
- Confirm.
Only owners and admins can delete jobs. Field techs and staff can't.
When deletion is OK
- Jobs created by accident (dispatcher misclick) with no SMS sent.
- Duplicate jobs accidentally created at booking.
- Test jobs from before go-live.
When NOT to delete
- ❌ The customer received any SMS or email.
- ❌ A payment, deposit, or invoice exists on the job.
- ❌ The job is part of a multi-day project.
- ❌ The job is referenced in an estimate or invoice.
In all of these, use Cancel instead so the history stays intact.
Recovering a deleted job
A deletion can be reversed by support within 30 days. After 30 days, it's gone. Email admin@runacall.com with the customer name and approximate date — they'll restore from the audit log.