Deleting an invoice is permanent and only allowed for drafts. For sent or paid invoices, void instead.
How to delete (drafts only)
- Open the draft invoice.
- Click ⋯ → Delete invoice.
- Confirm.
Important
Only owners and admins can delete invoices.
Void vs Delete
| Action | When | Result |
|---|---|---|
| Delete | Draft only | Invoice removed entirely; no record kept |
| Void | Sent or paid | Invoice marked $0; record preserved; QBO updated |
How to void
- Open the invoice (sent, viewed, partially paid, or paid).
- Click ⋯ → Void invoice.
- Pick a reason (Duplicate, Wrong amount, Customer dispute, Other).
- Confirm.
Voiding is the right move for any invoice the customer has already seen. The customer gets a notification with the void reason, and the link they have stops working.
What about paid invoices?
Caution
You can't delete a paid invoice. To undo a paid invoice, issue the refund in the Stripe Dashboard, then void the invoice in Run a Call. If the customer paid but the invoice was wrong, refund (Stripe) → void (Run a Call) → re-issue a corrected one.
Recovering a deleted draft
Within 30 days, support can restore. Email admin@runacall.com with the customer name and approximate date.