Pause online booking when you're overloaded, on vacation, or transitioning to a new dispatcher. The page goes offline; existing bookings stay safe.
Open booking settings
Settings → Booking.
Untick Enable online booking
Toggle off.
Save
The public URL stops accepting submissions immediately. Customers visiting the URL see a "booking is currently closed" page.
What happens to existing bookings
| Item | What happens |
|---|---|
| Submitted bookings before you turned it off | Already in the inbox, untouched. You handle them normally. |
| Customer records created from past bookings | Preserved. |
| Settings (services, branding, message) | Preserved. Turning booking back on uses the same config. |
When to turn it off
| Scenario | Why |
|---|---|
| Capacity | You're booked solid for 2 weeks and don't want a backlog growing. |
| Vacation | Owner-operator shop closing for the week. |
| System issue | Dispatcher quit, no one's covering booking triage. |
| Seasonal | Some shops disable AC-related bookings in winter and vice versa. |
When to leave it on
If your AI Receptionist is enabled, you probably want booking on too — the two together cover the inbound funnel. Turning off booking but leaving the AI on creates an awkward gap where some customers can book by phone but not by web.
Turning it back on
Same toggle. Within seconds, the page accepts submissions again.
Communicating the pause to customers
When the page is off, the default message is "Online booking is currently unavailable — please call us at [phone]." The phone number comes from your organization profile.
If you want to customize that message (e.g. "Out of office Aug 10–15; back Aug 16"), that copy lives in Settings → Booking → Disabled message.