Online booking

Let customers book on your site, 24/7.

10 articles
Basics5 / 5
Enabling online booking
Turn on the public booking page and share the link.
What customers see on your booking page
Walk through the two-step booking form your customers fill in, and what you can change on it.
Urgency on booking requests
What Routine, Urgent and Emergency mean on a booking request and where urgency shows up in the office.
Adding services to your booking page
Add, rename, reorder and remove the services customers choose from on your booking page.
Handling online booking requests
What happens when a customer books online — the new lead, pinned note, bell and phone notification — how to turn it into a job, and how to get texted or emailed for each booking.
Advanced5 / 6
Adding the booking form to your website
Copy the embed code from Settings → Online Booking and paste it on your own website so visitors can request service there.
Customizing the confirmation message
Write the message customers see after they send a booking request.
Add a Text us button to your website
Put a Text us button on your website with one line of code; visitors' messages land in your inbox as texts, with an optional instant reply.
Tracking where your website leads come fromComing soon
Add the website tracking code so texts, bookings and calls from your site carry where the visitor came from: Google, an ad and its keyword, social or another site.
Website number pool: know which ad or search brought each call
Show each website visitor their own phone number from a small pool, so a call tells you which search or ad brought them.
Turning off online booking
Pause your booking page with one switch — what customers see and what's kept.