The Phone page is your dial center and inbox. Inbound calls ring here; outbound calls dial from here.
The inbox
Every call your account has handled — inbound, outbound, AI-answered, human-answered, missed — appears in the Phone inbox. Each row shows:
| Column | What it shows |
|---|---|
| Direction | Inbound or outbound arrow. |
| Caller name | Or "Unknown" if not in your customer database. |
| Phone number | Caller's number. |
| Duration | Length of the call. |
| Answered by | A tech avatar, an AI Receptionist pill, or a missed-call indicator. |
| Time | When it happened. |
Tap a row to open the call detail (transcript, recording, follow-up options).
Making an outbound call
The dial button is built into the Phone page. Tap the dial icon:
Enter the number
Or pick from a customer's record.
Place the call
Run a Call places the outbound call through your Run a Call Phone number.
Track in the inbox
The call appears as a row in the Phone inbox as it progresses.
You can also start an outbound call from a customer's profile — there's a phone icon next to their number that triggers the same dialer.
Answering inbound calls
If the AI Receptionist is off, inbound calls ring through to whatever your account's voice config is set to. Today that's most commonly:
| Config | Behavior |
|---|---|
| AI answers | If enabled. |
| Voicemail | If AI is off. |
The platform doesn't currently support "ringing the office staff's browser" as a queue — calls go either to the AI or to voicemail, not to live human pickup through the app.
What you see while a call is happening
Live AI calls appear in the inbox with a Live indicator. You can tap to listen in (the AI's session streams to your screen as it happens) but you can't speak into the call from the app.
What's NOT supported today
- Live human pickup through the app (ringing office staff's browser).
- Warm transfer between techs.
- Conference / barge during a live call.
- Outbound queue / power dialer for outbound campaigns.