Missed calls and voicemails land in your Phone inbox — not in email. Open the inbox to find them.
Where missed calls show up
The Phone page is the unified inbox for everything voice — AI-handled calls, human-answered calls, missed calls, and voicemails — in one feed.
A missed call is anything that:
| Scenario | Behavior |
|---|---|
| Rang the office but no one answered | Logged as Missed. |
| Reached voicemail | Logged as Voicemail (no AI Receptionist enabled). |
| Caller hung up before the AI engaged | Logged as Missed on an AI line. |
Each row shows the caller's number (and name if they're in your customer database), the time, and a Missed or Voicemail badge.
Listening to voicemails
Tap a voicemail row. The detail page has:
| Element | What it does |
|---|---|
| Audio player | Play the message directly in the browser. |
| Transcript | Every voicemail is auto-transcribed. |
| Caller info | Phone, customer record if matched, prior call history. |
Acting on missed calls
From the call detail page:
| Action | What it does |
|---|---|
| Call back | Outbound dial using the click-to-dial button. |
| Send SMS | Reply by text, if the caller has a mobile number. |
| Add a note | Attached to the customer record. |
| Convert to job | If the voicemail was a service request, drafts a job from the call details. |
What's NOT supported today
- No email forwarding of voicemails or transcripts. The inbox is the only place.
- No Slack/Teams integration for missed-call alerts.
- No SMS notification to a personal phone when a voicemail arrives.
Note
Some shops want phone-based alerts to a personal cell when after-hours voicemails come in — that's not built today. Plan to check the inbox at intervals or use the AI Receptionist to answer 24/7.
Auto follow-ups vs voicemails
| Configuration | Behavior |
|---|---|
| AI Receptionist on | Most "missed call" scenarios become follow-up tasks with caller intent already classified. See Auto follow-ups after a missed call. |
| AI Receptionist off | You get raw voicemails — the workflow is just listen → call back. |