The Messages page shows every SMS and email your account has sent to customers — plus the replies that came back — in one feed.

What's in the feed

Each row is one message. The columns:

Column	What it shows
Direction	Inbound (customer → you) or outbound (you → customer).
Channel	SMS or email.
Customer	Name and number/email.
Type	Appointment confirmation, on my way, reminder, payment receipt, manual, reply.
Status	Sent, delivered, failed, opened (email), read (SMS — when carrier reports back).
Time	When it was sent.

Click any row to see the full thread with that one customer.

What sends messages automatically

The platform sends SMS or email at several points without you doing anything:

Trigger	What goes out
Job scheduled	Appointment confirmation to the customer.
Day-before reminder	A heads-up before the appointment.
Tech En Route	"I'm on my way" SMS (see On my way messages).
Job done	Completion notification with the invoice link.
Invoice sent	Payment link to the customer.

Note

These messages use hard-coded templates that aren't user-editable today (custom templates are coming).

From any customer profile or message thread:

Tap the SMS or email compose button.

Free text.

The message goes out through your Run a Call Phone number (for SMS) or your account's send address (for email).

Feature	What it does
Filters	By direction, by channel, by type, by date range.
Search	By customer name or phone number.
Status indicators	Failed deliveries flag in red so you can follow up.

Voice calls — they live in the separate Phone inbox, not in Messages.
Internal team chat — Messages is customer-facing only. Internal coordination happens via Notifications / Tasks.
Group SMS — you can only send to one customer at a time.
MMS / attachments — SMS is text-only today.