Messages

Where customer texts, emails and calls come together in Conversations → Messages, and how to read the inbox.

What carriers require, the business form you fill in, and how long approval takes.

Text a customer from Conversations or their profile, use the shortcut buttons, and follow replies and delivery status.

Attach photos and documents to a text, see what customers send back, and know the limits.

The text customers get when a tech taps On My Way, how to turn it on, change the wording, and handle running late.

Write a one-off email from the customer's profile; it goes out under your business name and is saved in their conversation.

What happens when a customer replies STOP, how your team sees it, and how they opt back in.

Message teammates one-to-one or in groups from Conversations → Messages → Internal, with mentions, replies, files and voice notes.