Messages

Where customer texts, emails and calls come together in Conversations → Messages, and how to read the inbox.

What carriers require, the business form you fill in, and how long approval takes.

Text a customer from Conversations or their profile, use the shortcut buttons, and follow replies and delivery status.

Attach photos and documents to a text, see what customers send back, and know the limits.

The text customers get when a tech taps On My Way, how to turn it on, add the tech's photo and bio, change the wording, and handle running late.

Write a one-off email from the customer's profile; it goes out under your business name and is saved in their conversation.

Let the AI answer customer texts after hours or when nobody replies, what it may and may never do, how to pause it, and the monthly limits.

What happens when a customer replies STOP, how your team sees it, and how they opt back in.

Message teammates one-to-one or in groups from Conversations → Messages → Internal, with mentions, replies, files and voice notes.