Mobile appUsing the time clock on mobile
On-site, travel, idle, break — categories that drive job profitability.
Techs have five clock states. The state drives time tracking, the dispatch board's view of where everyone is, and (for Helpers) per-appointment hour logging.
The five tech states
| State | Meaning |
|---|
| Off clock | Not working. Default state at start of day. |
| En Route | Driving to a job. Sets the job's status to En Route and fires the customer's "On my way" SMS. |
| On site | Physically at the property, working. Starts the on-site time log. |
| On break | Pause time. Pauses on-site logging. |
| Off site | Finished at the location but not yet Off clock. Used between jobs. |
How to change state
On the job page or the dashboard:
| Role | How |
|---|
| Lead | Tap the status pill to cycle through states. Your changes also flip the job's status (En Route, In Progress, Completed). |
| Helper | You have your own Clock In / Clock Out controls per appointment. Your hours are logged independently of the Lead's; the Lead doesn't manage your time for you. |
Lead vs Helper time tracking
| Role | What's tracked |
|---|
| Lead | The Lead's time clock is the job's official time. Their On Site duration is what the office sees as billable hours on the job. |
| Helper | Each Helper has a separate time entry per appointment. Their hours roll up under the appointment but don't affect the job's main status. |
What you'll see in the office
| View | What it shows |
|---|
| Tech scorecards | Total hours by state per tech (Off clock vs On site vs On break vs En Route vs Off site). |
| Dispatch board | Colors techs by current state — green for On site, blue for En Route, etc. |
| Time-tracking reports | Roll the day's clock data per tech and per job. |
What's NOT supported today
- "Travel" and "Idle" as separate categories don't exist — En Route covers travel, and there's no idle-detection.
- Automatic GPS-based time tracking is not on by default. The Tech has to manually change state.
- Lunch break automation — there's no "auto-clock to break at noon" rule.
