The Run a Call mobile app is what techs use in the truck and at the kitchen table. The same login works on iPhone and iPad. iPhone is best for the road; iPad is best for in-home estimates and signatures.
What techs can do on mobile
| Capability | What it covers |
|---|---|
| See assigned jobs | Today, the rest of the week, and the unassigned queue. |
| Update job status | On my way, Arrived, Working, Done. |
| Take photos | Before and after, attached to the job. |
| Build estimates | Pull from the pricebook, present, get a signature. |
| Collect payments | Card, ACH, or cash. |
| Log time | On-site, travel, idle, break. |
| Send messages | Text or call the customer from the job page. |
| Work offline | Captures changes in the truck and syncs when you reconnect. |
Install
| Platform | Where to install |
|---|---|
| iPhone & iPad | Search for Run a Call in the App Store, install, and sign in with the email the owner invited. |
| Android | Search for Run a Call in Google Play, install, and sign in. |
After install, allow Notifications (so techs know when a job is reassigned) and Location (so the dispatch board sees ETA).
A field tech's day in the app
- Open the app in the morning. My Jobs shows the day's stops in route order.
- Tap a job to start it. Hit On my way — Run a Call texts the customer with an ETA.
- At the customer's house — tap Arrived. The time clock starts the on-site segment.
- Build the estimate — search the pricebook, add line items, present on the iPad.
- Get the signature and payment — sign-on-glass, card on file or new card.
- Close the job — attach before/after photos, hit Done.
The office sees everything in real time. No re-keying.
Offline mode
The mobile app stays usable in the cell-dead zones. Anything you do while offline is queued and pushed when the device reconnects — including new photos, payments, and estimate edits.
Note
If the same job is edited on the office side while a tech is offline, Run a Call merges the changes and flags conflicts for review. You won't lose work.