The Payments report lists every payment and refund in a period, one line each: how it was paid, who collected it, the fee the customer covered, what Stripe kept and when it was paid out. Use it to check a day's collections, a tech's cash, or what one customer has paid.
Open it from Reports → Money → Payments. Owners and admins who can see reports have it.
<!-- shot: Payments report with the Collected and Net figures and the grouped table -->Pick a period
Use the range buttons, or Custom to pick a start and an end date. A payment counts on the date it was collected.
Group the list
Choose how the lines are grouped:
| Group by | Use it to |
|---|---|
| Method | See card, bank, cash, check and your custom methods side by side. |
| Collected by | See what each tech or office member took in. |
| Day | Match a day's collections to a deposit. |
| Customer | See everything one customer paid or got back. |
Filter (optional)
- All methods narrows the list to one payment method.
- Everyone narrows it to one person who collected.
- Show pending and failed adds payments that haven't cleared or didn't go through. They're hidden by default and never counted in the totals.
The totals
| Figure | What it counts |
|---|---|
| Collected | Every successful payment in the period, before fees and refunds. The card fee a customer covered isn't included here. The line under it shows how many payments and refunds, any amount pending, and any credits applied. |
| Net | Collected plus the fees customers covered, less Stripe fees and refunds. |
| Fees collected | The online payment fee customers paid on top of the invoice. |
| Stripe fees | What Stripe kept. |
| Refunded | Money sent back to customers. |
The table
Each line shows the Date, Customer, Invoice, Method, Reference (check number, wire reference and so on), Amount, Fee collected, Stripe fee, Net, Collected by, Status and Payout. Click an invoice number to open it.
- Refunds show as negative amounts on the day they were made.
- Credits applied to an invoice are listed so the invoice's history is complete, but they aren't cash and aren't counted in Collected.
See Refunds and credits.
Export
Export CSV downloads the lines you're looking at, in the order shown, with the current group and filters.
Good to know
- Why doesn't this match Cash Collected? Cash Collected shows trends and service lines. This report is the line-by-line list, with fees, refunds and payouts, and its Net figure takes refunds off.
- Why doesn't it match my bank deposits? Stripe pays out on its own schedule and keeps its fees. The Payout column, and the Payouts tab on the Invoices page, show which deposit each payment went out in. See Stripe payouts and settlements.
- Stripe fees on older payments are filled in over the first few days, so some older lines may show no Stripe fee at first.