Porting brings your existing phone number from your current carrier into Run a Call. You keep the number; customers see no change; you get all of Run a Call Phone's features on it.
How long it takes
| Line type | Timeline |
|---|---|
| Local landlines | 5–10 business days |
| Toll-free | 7–14 business days |
| Mobile | Not supported (use forwarding instead) |
| Hosted PBX (RingCentral, Vonage, etc.) | 10–15 business days |
Before you start
You need:
| Item | Detail |
|---|---|
| Recent bill scan | From your current carrier (within 60 days, showing the number + account holder name). |
| Current carrier name | The actual carrier — Verizon, AT&T, Comcast, etc., not a reseller. |
| Account number | At your current carrier. |
| PIN | If your current carrier uses one (T-Mobile, Verizon Wireless do). |
| Exact billing address | Matching the carrier's records. |
A single wrong character on the address or account number will reject the port. Match the carrier's record character-for-character.
Submit the port
Settings → Phone → Numbers → Port a number, then:
- Enter the number to port.
- Upload the bill scan.
- Enter the carrier, account number, PIN (if applicable), and billing address.
- Pick a target port date (typically 7+ days out).
- Sign the Letter of Authorization (LOA) electronically.
- Submit.
Track status
Run a Call submits the port to the receiving network. Status updates show in Settings → Phone → Numbers:
| Status | Meaning |
|---|---|
| Submitted | Port request filed. |
| In review | Current carrier is validating. |
| Approved | Port date confirmed. |
| Active | Number is live on Run a Call. |
You'll get email notifications at each step. Most ports go through cleanly. ~10% need a fix (typically a billing-address typo).
Bridge the gap during the port
Until the port date, your current carrier still owns the number. Calls ring on your old system. To bridge:
- Set up dual ringing — Run a Call provisions a temporary Run a Call number that forwards to your current line. Customers calling the temp number reach you; the AI Receptionist can already start working on inbound through that temp number.
- After cutover, the temp number is automatically deactivated.
On port day
Around the scheduled time (carriers don't give an exact minute), calls start hitting Run a Call instead of your old carrier. You'll get a notification: Port complete — your number is live on Run a Call.
Cancel your old carrier service after the port completes, not before.
Failed ports
Most rejections are:
| Reason | Fix |
|---|---|
| Address mismatch | Fix and resubmit. |
| Account number wrong | Fix and resubmit. |
| Number not portable | Some VoIP-only or hosted numbers aren't portable. Use forwarding instead. |
A rejection adds ~5–7 days. Email admin@runacall.com if you're confused.