An admin can trigger a password reset for any team member. The user gets an email with a reset link.
Open the team page
Go to Settings → Team and pick the member.
Send the reset
Click Send password reset (or Resend invite for users who haven't signed in yet). The user gets an email with a fresh sign-in link.
Important
The link is good for 30 minutes. After that, send again.
When to use Send password reset vs Resend invite
| Action | When |
|---|---|
| Resend invite | User hasn't completed initial setup. Their original 7-day invite expired or got lost. |
| Send password reset | User already has an account and just needs a new password |
The platform picks the right one based on the user's state, but both options are visible.
Self-service password reset
A user can reset their own password without admin involvement:
- Sign-in screen → Forgot password.
- Enter their email.
- Open the reset link in their email.
- Set a new password.
This is the path for "I forgot my password" — admin reset is for "I lost access to my email" or "the user can't follow the self-serve flow."
Common patterns
| Scenario | What to do |
|---|---|
| Tech got a new phone | Send password reset; have them sign in on the new device |
| Owner left, new owner taking over | Current owner sends a password reset before they go; new owner sets the password |
| Account compromise suspected | Disable the user first (kills the session), then send password reset |
What admins can NOT do
Important
See or set someone's specific password directly — there's no admin "type a new password for this user" UI.