The card on file for your Run a Call subscription is managed through Stripe's billing portal — not directly in Run a Call. The Billing tab links you there.
Open the Billing tab
Go to Settings → Billing.
Open the Stripe Portal
Click the Manage billing (or Stripe Portal) link. You're redirected to Stripe's hosted billing portal for your customer record.
Update the payment method
Click Update payment method, enter the new card details, and save.
Stripe is responsible for storing the card; Run a Call only sees the last 4 digits, brand, and expiry once the change clears.
Why the redirect to Stripe
| Reason | Why it matters |
|---|---|
| PCI compliance | Stripe handles card vaulting. Run a Call never sees or stores the raw card number. |
| Trust | Stripe's checkout is industry-standard and well-known to customers. |
| Reusability | The same portal handles your subscription invoices, payment method updates, and (for memberships) future autopay tooling. |
What you can and can't do in the Stripe Portal
| Action | Where |
|---|---|
| Update payment method | Stripe Portal — add a new card, set it as default |
| View past invoices | Stripe Portal — every monthly invoice with downloadable PDF |
| Update billing address | Stripe Portal — address on subscription receipts |
| View subscription | Stripe Portal — active subscription, plan tier, add-ons |
| Change subscription plan | Run a Call's Settings → Billing |
| Cancel your account | Run a Call (talk to support) |
When the card fails
If a renewal charge fails (expired card, insufficient funds), Stripe retries on its standard cadence. The Billing tab in Run a Call surfaces the failed-payment status.
Until you update the card, your subscription stays in past due state — features may be restricted.