Your team's hours come from the time clock: technicians clock in and out in the mobile app, and office staff use Clock in at the top of the screen. The Time page is where owners and admins review those hours, fix mistakes (a forgotten clock-out, a missed clock-in), and approve each pay period.
Who can do this: the Time page is available to owners, admins, and dispatchers. Only owners and admins can approve and lock a pay period. The Payroll and Payroll Sync tabs are for the owner and anyone whose role has Can run payroll.
Time tracking is on by default. An owner can turn it off for everyone with Track employee time on Settings → Team. Time off requests keep working either way, and no hours are deleted.
Open Time → Timesheets
Click Time in the left sidebar. The Timesheets tab shows each person as a row and each day as a column, with a total at the end.
- Use the Pay period menu to switch between Pay period, Week, and Month, and the arrows to move between periods.
- Cells are shaded by length: Full day (≥6h), Partial (3–6h), Short (<3h).
- A warning mark next to someone's name means a shift needs review — usually a missed clock-out. A Needs review tag means they logged more than 3 hours of general (non-job) time in one day.
- Under each name, the period is split three ways: total · general · jobs, for example 40h · 6h general · 34h jobs. The total is their paid time; general and jobs are how it was spent.
Open a person's day
Click the person's name or any of their day cells. A panel opens with their shifts for the period, day by day.
Under each day's shifts, the day is broken down into what they did:
- General comes first: office, supplies, meeting and training time, driving that wasn't for a job, and Untracked time (clocked in but not tracking anything), each with its start and end time and how long it lasted. A paused job timer shows greyed out.
- Jobs lists each job they worked, with the job number, title, customer, On site or Travel, the times and the hours. Click the job number to open the job.
- The day's totals are pinned underneath: Day (paid time), Jobs and General. If general time passes 3 hours, it's marked needs review. If jobs and general don't add up to the paid day, the difference is shown, which usually means overlapping time or time outside a shift.
The same breakdown is what goes into the eBacon export, so what you see here matches the file.
Fix what's wrong
| Problem | Fix |
|---|---|
| They clocked in or out at the wrong time | Click Edit on the shift, correct the times, and click Save changes |
| They forgot to clock in | Click Add shift and enter the clock-in and clock-out times for that day |
| They're still clocked in but went home | Click Force stop on the open shift |
| They were out (vacation, sick, holiday…) | Click Add time off, pick the type and dates, and add an optional note |
Approve and lock the period
When the period looks right, click Approve & lock. Locked shifts are frozen so payroll matches what you approved. If a time off request for that period is still waiting, you're asked to approve or deny it first.
Need to change something afterwards? Open the panel and click Unlock period to edit.
Forgotten clock-outs
Run a Call watches for shifts that were never closed:
- After 16 hours, the shift is flagged needs review, and the employee plus your owners and admins get a notification.
- After 24 hours, it's closed automatically at the best estimate of when they stopped (their last job timer or break), and stays flagged. You can't approve the period until someone confirms or corrects it.
More on the Time page
| Tab | What's there |
|---|---|
| Time Off | Approve or deny time off requests, and see who's out |
| Payroll | Owner and Can run payroll: hourly rates, overtime rules, and gross pay per person for the period |
| Payroll Sync | Owner and Can run payroll: send approved, locked hours to QuickBooks Payroll or Gusto, or download the eBacon file |
| My Time | Admins and dispatchers: your own hours and time off |
On the Timesheets tab, the options button next to the period also has Export CSV and Show deactivated.