Run a Call collects payments via Stripe — card, ACH, Apple Pay, Google Pay — plus offline methods (cash, check, paper ACH) you record by hand. This article covers how the pieces fit together.
The payment flow
- Invoice sent — customer gets a payment link.
- Customer pays — on the link, in the field, or by phone.
- Payment recorded on the invoice.
- Invoice flips to Paid (or Partially paid).
- Stripe deposits the money to your bank in 2 business days (default).
- Run a Call syncs the payment to QuickBooks Online (if connected).
Online payments — Stripe
Run a Call uses Stripe as the payment processor. Why Stripe:
| Benefit | Detail |
|---|---|
| Industry-standard rates | Competitive fees with built-in dispute handling. |
| ACH support | Lower fees, slower clearing. |
| Apple Pay and Google Pay | Out of the box. |
| Direct deposits | Money goes straight to your bank — Run a Call never holds it. |
You connect Stripe once during onboarding — see Enabling online payments with Stripe. From then on, payments just work.
Offline payments
Cash, check, and paper ACH are recorded by hand on the invoice. They don't touch Stripe — they're a bookkeeping entry.
- Open the invoice.
- + Payment → pick Cash, Check, or Other.
- Enter the amount, the date, and an optional reference number.
- Save.
The invoice flips to Paid (or Partially paid). See Collecting cash and other offline payments.
Payments in the field
A tech can take a payment on the mobile app:
- Card — typed in, or tapped (where supported).
- ACH — entered by hand.
- Cash/check — recorded for the office to deposit.
See Collecting payments on mobile.
Where payments show up
| Location | What you see |
|---|---|
| Invoice | Under Payments — method, date, amount. |
| Activity timeline | For both the invoice and the job. |
| Customer's profile | Under Payment history. |
| Payments report | Across all invoices. |
| QuickBooks | As a deposit + applied to the QBO invoice. |
Fees
| Method | Fee |
|---|---|
| Card | Stripe's standard rates (varies by card type). |
| ACH | Flat fee per transfer, capped. |
| Refunds | Stripe processing fee is not refunded to you. |
See your current rates in Settings → Billing → Payment processing fees.