Memberships

Recurring service plans, billing, and renewal reminders.

13 articles
Basics7 / 7
Memberships overview
Plans, members, the Today worklists and how memberships run from enrollment to renewal.
Creating a membership plan
Set price per billing cycle, tune-ups, term, repair discount and the terms customers sign.
Enrolling customers in a membership
Enroll from the office, the tech's phone, a signing link or an estimate approval; every path ends with a signature.
Renewals and autopay
Renewal invoices are created before each billing date and emailed with a pay link, or charged to the card on file with autopay.
Scheduling membership tune-ups
Book due tune-ups from the Tune-ups due list and how covered visits are counted.
Managing a membership
Change billing cycle, next tune-up or autopay, pause, cancel or transfer a membership, and download the signed agreement.
Billing the first membership period
Add the first period to the job's invoice, invoice it separately or bill it later, Bill first period for older memberships, and collecting on the phone.
Advanced6 / 6
Applying member discounts
Set a plan's repair discount and apply the member rate on jobs, estimates and invoices.
Membership renewal settings and overdue reminders
What's automated for renewals and overdue members, and the owner settings that control it.
Memberships on mobile
The Membership row on the job: enroll, re-enroll a lapsed member, or see which visit this is.
Extending a membership's term
Add covered years to a membership at no charge, what moves with it, and why an open renewal invoice blocks it.
More than one membership for the same customer
Give a customer a plan per unit, see every plan on their page and portal, and how Run a Call decides which plan applies to a job.
Applying the member discount automatically
Have the plan's repair discount land on every new line of a member's job, estimate or invoice, or apply it in one click.