The Dispatch board is where you see the day at a glance and rebalance work in seconds. Each row is a tech, each block is a job, and the gaps are exactly what they look like — bookable time.
The layout
| Area | What it shows |
|---|---|
| Left column | Techs, in your preferred order, with skills and service areas under their name. |
| Time axis | Typically 6 a.m. to 8 p.m. but you can zoom in or out. |
| Top tabs | Day, Week, and Map — same data, different shape. |
| Unassigned strip | Jobs without a tech. Drag from here onto a row to assign. |
| Bottom strip | Runny, the AI dispatcher, with a Balance day button. |
Three things you'll do on the board every day
1. Reassign a job
Grab a job block and drop it onto a different tech. Run a Call recomputes drive time on the fly and warns you if the new assignee can't physically make it. Drop ≠ delete; you can always undo.
2. Schedule from the queue
Inbound calls and AI-booked jobs land in Unassigned. Drag one onto a tech and a time slot. If the customer gave a window, Run a Call snaps the job into that window.
3. Drop in a new job from the queue
When a job comes in by phone or by booking link, it lands in Unassigned. Drag it onto a tech row + time slot to schedule.
Filtering the board
Tap the slider icon next to the date to open the board filters.
- Drive time — overlays an estimated travel block between back-to-back jobs, so you can see at a glance when two jobs are physically too tight.
- Only dispatch to field techs — hides owners and admins from the board and skips them in auto-assign. Use this when office staff are technically licensed as users but you don't want them showing up as bookable techs. Anyone already booked today still shows so you don't lose visibility on their day.
Both toggles persist per user, so each dispatcher can shape the board to how they work.
Runny — AI dispatcher
If you're staring at 14 jobs and 8 techs and don't want to play Tetris, click Balance day. Runny:
- Honors job time windows and customer-requested techs.
- Honors tech skills and service areas.
- Cuts drive time across the day.
- Avoids overtime where possible.
You'll get a side-by-side preview of before and after. Approve, tweak, or reject.
Runny doesn't reassign jobs that are already On my way or later. Once a tech is rolling, the assignment is locked.
Desktop vs mobile
The dispatch board ships in two flavors:
| Flavor | When it fits |
|---|---|
| Desktop | Full grid, drag-drop, multi-tech overview. This is what dispatchers run all day. |
| Mobile | A streamlined view tuned for the phone. Useful for owners who want to check the day from the truck or while away from the desk. |
Both views read and write the same underlying schedule — changes show up everywhere within seconds.