The Dispatch board is where you see the day at a glance and rebalance work in seconds. Each row is a tech, each block is a job, and the gaps are exactly what they look like — bookable time.
The layout
| Area | What it shows |
|---|---|
| Left column | Techs, in your preferred order, with skills and service areas under their name. |
| Time axis | Typically 6 a.m. to 8 p.m. but you can zoom in or out. |
| Top row | Unassigned queue. Drag from here onto a tech to assign. |
| Bottom strip | Runny, the AI dispatcher, with a Balance day button. |
Three things you'll do on the board every day
1. Reassign a job
Grab a job block and drop it onto a different tech. Run a Call recomputes drive time on the fly and warns you if the new assignee can't physically make it. Drop ≠ delete; you can always undo.
2. Schedule from the queue
Inbound calls and AI-booked jobs land in Unassigned. Drag one onto a tech and a time slot. If the customer gave a window, Run a Call snaps the job into that window.
3. Drop in a new job from the queue
When a job comes in by phone or by booking link, it lands in Unassigned. Drag it onto a tech row + time slot to schedule.
Runny — AI dispatcher
If you're staring at 14 jobs and 8 techs and don't want to play Tetris, click Balance day. Runny:
- Honors job time windows and customer-requested techs.
- Honors tech skills and service areas.
- Cuts drive time across the day.
- Avoids overtime where possible.
You'll get a side-by-side preview of before and after. Approve, tweak, or reject.
Runny doesn't reassign jobs that are already On my way or later. Once a tech is rolling, the assignment is locked.
Desktop vs mobile
The dispatch board ships in two flavors:
| Flavor | When it fits |
|---|---|
| Desktop | Full grid, drag-drop, multi-tech overview. This is what dispatchers run all day. |
| Mobile | A streamlined view tuned for the phone. Useful for owners who want to check the day from the truck or while away from the desk. |
Both views read and write the same underlying schedule — changes show up everywhere within seconds.
Filtering the board
Use the filter bar at top to scope by:
- Job type
- Customer tag
- Job tag
- Status
- Crew or skill